Since "Tsumugi" experiences take place within the artisans' daily work schedules, we need to coordinate availability in advance. Please start by submitting a request with your preferred date, time, and group size.
STEP 2
Booking Confirmation
Once we receive your request, we will check the artisans' availability and the workshop schedule. We will then propose possible dates for your experience. Once finalized, we will send you a confirmation.
STEP 3
Experience Day
After confirmation, we’ll share details on what to bring and important guidelines. On the day, please arrive at the meeting point. Feel free to contact us via email or phone if needed.
What happens in the event of an injury or accident?
A
In case of injury or accident, we will provide prompt support and insurance coverage where applicable.
Q
Can I take photos or videos during the experience?
A
In general, photography and video recording are allowed, so you can capture your memories. However, we ask that you be mindful of other participants and the flow of the program.
Q
Can beginners participate?
A
Yes! Our guides and artisans provide thorough support to ensure beginners can enjoy the experience with ease. No prior knowledge or skills are required.
Q
Can I cancel my reservation?
A
Cancellations are handled according to our cancellation policy. Please refer to the information provided at the time of booking.
